Own Brands Quality Guaranteed Policy
OWN BRANDS – Love It or It’s on Us
Return Policy
[Last Updated: June 24, 2022]
For our private label brand products, we guarantee our customers 100% product satisfaction. If you are not completely satisfied, contact us within 90 days with a receipt, and you will receive a full refund of the purchase price (excluding any fees for delivery services, tips, regulatory fees such as bag fees). If you purchase the product at a discount because of any promotion or offer, the refund value will be that of the promotional or offer price. If you return to a store, the funds will be returned via the original payment method. If you purchased the product using a gift card, we will provide the refund via a new gift card to you. If you contact the Customer Support Center, a credit will be applied to your loyalty card, or we will provide the refund on a gift card.
The following limitations apply:
- Alcohol Products: This policy is limited to locations where returns of alcoholic beverages are allowed, and returns must occur in-store. Customers must provide a receipt confirming that the alcoholic beverage was purchased from the same store where the customer is making the return. A customer must be 21 years of age or older to return alcohol products.
- Purchases from Non-Albertsons Banners: If you purchase our private label products from a non-Albertsons affiliated retailer or seller, including but not limited to a third-party seller (e.g., Instacart, Anycart, eBay, Amazon.com) or from anyplace other than our stores or from our website(s), the product must be returned to that seller. Learn more about our banners.
- EBT Purchases: For EBT purchases, funds will go directly back to the EBT Card.
- WIC Purchases: We cannot issue a refund for WIC purchases, as required by law. WIC purchases can only be exchanged for identical (exact brand and size) food items.
*For more information contact Customer Support Center at 1-888-723-3929.
