Albertsons Companies Partners with Glympse To Give Customers Real-Time Status of Delivery and Pickup Orders
Notifications powered by Glympse will provide exact time of home delivery and ensure prompt Drive Up & Go service
BOISE, ID – March 4, 2019 – Albertsons Companies is enhancing its eCommerce platform with Glympse, a location sharing technology that will give shoppers real-time status of their grocery delivery or Drive Up & Go order.
Glympse & Albertsons Cos. grocery delivery
When customers are finishing their delivery order with an Albertsons Cos. store, they can now opt-in to notifications powered by Glympse via text or email that provide key updates throughout the fulfillment process. Once their order is en route, they will receive a link to a live map of their delivery truck and exact time of delivery.
“We want to make our eCommerce experience as simple and transparent as possible,” said Narayan Iyengar, SVP Digital and eCommerce at Albertsons Cos. “Our partnership with Glympse makes it even easier for customers to get their groceries however and whenever they want.”
The service is available now on delivery orders at Albertsons, Safeway, Jewel-Osco, Vons, Randalls, Tom Thumb, and Pavilions. Glympse is not available on orders fulfilled by Instacart. Today, Albertsons Cos. offers grocery delivery in eleven of the top fifteen Metropolitan Statistical Area (MSA) in the United States, operating more than 1,000 home delivery trucks from about 2,000 stores.
Glympse & Albertsons Cos. Drive Up & Go
Beginning this spring, Albertsons Cos. will pilot Glympse technology in select Drive Up & Go markets as well. The opt-in service will notify customers when their order is ready and let them share their location, so the store can bring their groceries to their car exactly when they arrive.
“Albertsons Cos. understands that convenience is a requirement for providing the highest level of customer service for their delivery and Drive Up & Go programs,” said Chris Ruff, CEO, and president of Glympse. “We are excited to be working with Albertsons Cos. to help them expand their leadership in food and drug retail through our real-time location and customer engagement platform.”
Drive Up & Go is available at more than 250 Albertsons Cos. locations with plans for expansion of the service in 2019.
More information about Glympse’s platform and location sharing solutions is available at their website.
About Albertsons Companies
Albertsons Companies, Inc. is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. Albertsons Cos. operates stores across 34 states and the District of Columbia under 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal kit company Plated, based in New York City. Albertsons Cos. is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2017 alone, along with the Albertsons Companies Foundation, the Company gave nearly $300 million in food and financial support. These efforts helped millions of people in the areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.
Glympse, the pioneer of real-time location sharing technology, solves the last-mile gap between companies and their customers. Our last-mile solutions help brands deliver a smoother customer-first experience for when people, products, and services are in motion, eliminating any wonder
about when they will arrive.
We offer a flexible platform with enterprise-grade location APIs and SDK, as well as fully packaged software solutions for Product & Service Delivery, Curbside Pickup (BOPIS) and Roadside Assistance that combine proactive notifications, real-time live map tracking, personalized offers,
voice capabilities and instant feedback combined in a single, personalized and persistent web-based experience for end-consumers. For more information, please visit Glympse.com
For more information, press only:
EVP Business Development & Marketing
Director of Integrated Communication, Albertsons Companies